Refund policy

Return and Refund Policy

Purchases Made Through Amazon or Other Retailers

Some products featured on The Cup of the World link to Amazon or another independent retailer. When you complete a purchase on a third-party retailer’s website, that retailer or seller processes your payment, ships your order, and handles all returns, refunds, cancellations, and product concerns according to its own policies.

The Cup of the World cannot accept returns or issue refunds for purchases completed through Amazon or another third-party retailer. Please use the order-help or return options provided by the retailer where you completed your purchase.

Direct Purchases From The Cup of the World

Select Cup of the World teas may be purchased directly through our online store and fulfilled by our tea partner. Because tea is a consumable food product, returns based on preference or change of mind are not accepted.

If a direct order arrives damaged, defective, or incorrect, contact us at hello@thecupoftheworld.com within 7 days of delivery. Include your order number, a description of the problem, and clear photographs of the product and packaging. We will review the information and, when appropriate, arrange a replacement or refund.

Please do not mail any product to us unless you first receive written return instructions. Unauthorized returns may not be accepted.

Order Cancellations

Direct orders are sent to our fulfillment partner for processing. We cannot guarantee that an order can be changed or canceled after it has entered fulfillment. Contact us as soon as possible at hello@thecupoftheworld.com, and we will confirm whether a change or cancellation is still possible.

Approved Refunds

Approved refunds for direct purchases will be issued to the original payment method. The time required for the refund to appear may depend on your bank or payment provider.